Kardanval Service LLC is a service company specializing in the manufacture and repair of driveshafts for cars, special equipment, agricultural machinery and industrial equipment. More than 40,000 successful repairs and 3,000 new driveshafts are the result of their work over the years. The company's network includes five branches: in Kyiv, Lviv, Drohobych and Krakow. This allows customers to receive high-quality service in a convenient location. Automation is the key to efficiency in the service business, especially when it comes to scaling and consistent quality of service. That's why Cardanval Service chose Odoo ERP as a universal platform for digital transformation. Together with the ToDo team, they began a phased implementation of the system, which is already showing positive results in improving customer service and optimizing internal processes.
Why did Cardanval Service choose Odoo for automation?
The company was looking for an alternative to Bitrix24, a platform that did not support the full range of business needs: warehouse management, production, and accounting. After the outbreak of a full-scale war in Ukraine, Bitrix24 lost its relevance altogether.
"We looked at many CRM solutions, but only Odoo provided the flexibility and functionality we needed. It's an ERP system that covers key processes without requiring radical changes in internal work." – team Cardan Service
What tasks did you plan to solve?
- Unification of all branches and warehouses in a single system
- Organization of management accounting
- Automation of customer recording
- Organizing internal logistics
- Centralized personnel management
- Integration with accounting
What is automated with Odoo?
As of now, the project is still ongoing. However, ToDo has already implemented several important blocks:
- Automation of customer registration (instead of Viber group - a single Odoo module)
- Digitalization of the work of acceptance masters
- Automated movement of goods and parts between warehouses
- Building a staff hierarchy with access control
- Connecting CRM, Planning, and Employees modules
Review of Cardanal Service about automation
Here are the first results: "We can already see the effect - process optimization, better planning and minimization of manual work."
About the most useful features of Odoo: "This is analytics. Dashboards and reports are a powerful tool for decision-making. We really lacked them before."
About the difficulties: "Yes, some production workers resisted the changes. For them, it meant additional actions. But thanks to the support of the project manager from ToDo, we were able to convey the logic of the changes and involve the team without conflict."
About the ToDo team: "The work is done efficiently, responsibly, and with a deep immersion in the business. We have already recommended ToDo to two partners and are ready to advise them in the future."
Result
Cardanal Service was chosen by Odoo ERP as a universal platform for automating its service business. The implementation is still ongoing, but we have already implemented key modules that have improved customer experience and internal processes. ToDo is continuing to work on the project, and we will definitely share more detailed statistics after the implementation is complete.
