Main indicators<\/h4>\n\n\n\n\n- 2 offices (Kyiv, Odesa)<\/li>\n\n\n\n
- About 70 employees in Kyiv<\/li>\n\n\n\n
- Format: box delivery and catering<\/li>\n\n\n\n
- Full production cycle with our own kitchen<\/li>\n<\/ul>\n\n\n\n
The ToDo team worked on the automation of the Kyiv office, implementing a comprehensive ERP solution based on Odoo.<\/p>\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/561286485_1163631115867261_5333766951478854590_n-1024x683.jpg\")
<\/figure>\n\n\n\nBusiness challenges<\/h3>\n\n\n\n
1. 1. Outdated accounting system<\/strong><\/p>\n\n\n\nThe company was using a B52 system that had lost support and maintenance. <\/p>\n\n\n\n
2. Disparate data<\/strong><\/p>\n\n\n\nManagement accounting was kept in Google spreadsheets, which made it impossible to make prompt decisions and created risks of data loss.<\/p>\n\n\n\n
3. Getting out of the toxic ecosystem<\/strong><\/p>\n\n\n\nThe need to refuse to use Bitrix24 as a product of the aggressor country under martial law.<\/p>\n\n\n\n
4. Complexity of production processes<\/strong><\/p>\n\n\n\nThe client's production includes up to 10 consecutive processing steps - from raw potatoes to a ready-made box of salad - and everything is made \"under the knife\" for delivery, which required precise cost control at every stage.<\/p>\n\n\n\n
Stages of implementation<\/h3>\n\n\n\nStage 1: Discovery (2 months)<\/h4>\n\n\n\n\n- Requirements gathering - detailed analysis of current business processes<\/li>\n\n\n\n
- Process modeling - creating a map of the future system<\/li>\n\n\n\n
- Analysis of functional gaps - determining what is in the customer's business and what is not in standard Odoo<\/li>\n\n\n\n
- Developing a project scoping - defining the functional framework, creating an implementation plan<\/li>\n<\/ul>\n\n\n\n
Stage 2: Setting up, customizing, and testing the system<\/h4>\n\n\n\n
Installing and configuring modules, developing custom solutions, and testing functionality.<\/p>\n\n\n\n
Stage 3: Phased launch<\/h4>\n\n\n\n
Test filling the system with real data, user training, and final testing on real data. An important feature was the phased implementation of the functionality - departments started working in the system one by one, which allowed the company to gradually adapt to new processes without stress.<\/p>\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/484833948_1001522512078123_4710166277168408817_n-edited-1.jpg\")
<\/figure>\n\n\n\nRealized solutions<\/h3>\n\n\n\n
Ordering and delivery: <\/strong>A full cycle from receiving an order from the website through automatic transfer to production to a mobile application for drivers. The system automatically closes all production stages with one click and calculates the cost and margin of each order.<\/p>\n\n\n\nWarehouse accounting and production: <\/strong>An automated WMS with the construction of routes for the movement of goods, a custom inventory taking into account the specifics of food production, and a unique ability to recalculate the cost price retroactively for any period.<\/p>\n\n\n\nManagement accounting:<\/strong> <\/strong>single environment <\/strong>with a full cycle of financial management, integration with PrivatBank and an automated payroll system.<\/p>\n\n\n\nAnalytics and reporting: <\/strong>ABC-XYZ analysis, margin reports, P&L with Google integration, and management reporting for prompt decision-making.<\/p>\n\n\n\nAI sales assistant Marichka <\/strong>advises customers on menus, prices, and catering conditions, responding in 10-30 seconds 24\/7, and places orders independently - without the involvement of a manager. The bot is trained on the company's real data: assortment, prices, and service conditions, and thanks to integration with the operating system, it always has up-to-date information. This made it possible to significantly reduce the workload of the sales department, shorten the time for processing incoming requests, and avoid losing leads during off-hours.<\/p>\n\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/znimok-ekrana-2026-03-05-o-13.01.06.png\")
<\/figure>\n<\/figure>\n\n\n\nMany other solutions were also implemented: integrations with Viber, Facebook, Instagram, Telegram, a box builder, a custom web interface to simplify staff work, and dozens of specialized reports. Work on the project is ongoing as the system is constantly evolving to meet business needs.<\/p>\n\n\n\n
Key features of the solution<\/h3>\n\n\n\nUnique production mechanism<\/h4>\n\n\n\n
To reduce the burden on users, a mechanism has been implemented that, when closing the final production order, automatically closes all previous stages, calculates the full cost and margin.<\/p>\n\n\n\n
Real-time analytics<\/h4>\n\n\n\n
The improved Odoo analytics now provides a report that shows the cost price and sales price for each order and each product.<\/p>\n\n\n\n
Custom web interface<\/h4>\n\n\n\n
Particular attention was paid to the interface for production - it was made similar to the old system to make it easier for kitchen staff to adapt to the new system.<\/p>\n\n\n\n
Implementation results<\/h3>\n\n\n\nQuantitative indicators<\/h4>\n\n\n\n\n- 50% increase in the number of orders for 9 months of 2024 compared to the same period in 2023<\/li>\n\n\n\n
- No need for additional staff - thanks to automation, there was no need to hire more operators, salespeople or accountants<\/li>\n\n\n\n
- Quick access to analytics - the ability to receive ABC, P&L, margin reports in various sections with one click<\/li>\n\n\n\n
- 70% of business needs are covered by the basic Odoo functionality, the rest - by customizations<\/li>\n<\/ul>\n\n\n\n
Qualitative advantages<\/h4>\n\n\n\n\n- Full cycle automation - from call to delivery without manual operations<\/li>\n\n\n\n
- Production control - close all stages in one click<\/li>\n\n\n\n
- Swiss warehouse precision - automatic routes and real-time analytics<\/li>\n\n\n\n
- Financial system - unified accounting for several companies<\/li>\n\n\n\n
- Management analytics - automatic reports for decision-making<\/li>\n\n\n\n
- High level of system acceptance - after the initial period of work, the BOX Catering team began to independently expand the functionality and implement new modules without involving integrators, which indicates high motivation and user satisfaction<\/li>\n<\/ul>\n\n\n\n
Feedback from project participants<\/h3>\n\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/549239319_24840232615613428_3860660129724702590_n-1024x1024.jpg\")
<\/figure>\n\n\n\nIrina Kushnir, CEO of BOX Catering<\/strong>
\"No matter how great the product is, it's not enough to make a business successful. You have to be operationally efficient. Thanks to ERP and CRM, we can keep our finger on the pulse: respond quickly to changes, see where bottlenecks arise, and improve processes in a timely manner. With ToDo, you get the feeling that the company is in good hands: they don't just implement the system, they think like partners who understand the business context. We chose Odoo because of its flexibility, modularity, and large scaling horizons. This is fundamental for us - we don't want to be hostage to outdated solutions that hinder our development.\"<\/em>
<\/p>\n<\/blockquote>\n\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/image-1-1024x1024.png\")
<\/figure>\n\n\n\nLiudmyla Opanasenko, project manager on the customer's side<\/strong> <\/p>\n\n\n\n\"The main benefit we received as managers is very quick access to information and the ability to build analytics in different sections: by category, customer, order type, etc. This allowed us to move from intuitive decisions to data-driven management. The team also breathed a sigh of relief - they no longer need to work in dozens of spreadsheets or manually compile reports. Everyone likes working in this system: it is convenient, modern, and gives a sense of control over processes. And most importantly, we understand that we can adapt it to our needs even in a year or two, when the company grows.\"<\/em><\/p>\n<\/blockquote>\n\n\n\n\n![\"\"](\"https:\/\/todo.ltd\/wp-content\/uploads\/2026\/03\/img_3653-2-edited-scaled.jpg\")
<\/figure>\n\n\n\nAlexey Bardakov, CEO of ToDo<\/strong><\/p>\n\n\n\n\"The success of the implementation directly depends on how much the customer and the contractor are ready to work as a team. In the case of BOX Catering, we were on the same page from the very beginning: transparent communication, a common vision of goals, and trust allowed us to move quickly and make decisions without unnecessary delays. When the client is involved and open to change, the result is not long in coming.\"<\/em><\/p>\n<\/blockquote>\n\n\n\nTechnical aspects<\/h3>\n\n\n\n
The ToDo team worked on the automation of the Kyiv office, implementing a comprehensive ERP solution based on Odoo.<\/p>\n\n\n\n 1. 1. Outdated accounting system<\/strong><\/p>\n\n\n\n The company was using a B52 system that had lost support and maintenance. <\/p>\n\n\n\n 2. Disparate data<\/strong><\/p>\n\n\n\n Management accounting was kept in Google spreadsheets, which made it impossible to make prompt decisions and created risks of data loss.<\/p>\n\n\n\n 3. Getting out of the toxic ecosystem<\/strong><\/p>\n\n\n\n The need to refuse to use Bitrix24 as a product of the aggressor country under martial law.<\/p>\n\n\n\n 4. Complexity of production processes<\/strong><\/p>\n\n\n\n The client's production includes up to 10 consecutive processing steps - from raw potatoes to a ready-made box of salad - and everything is made \"under the knife\" for delivery, which required precise cost control at every stage.<\/p>\n\n\n\n Installing and configuring modules, developing custom solutions, and testing functionality.<\/p>\n\n\n\n Test filling the system with real data, user training, and final testing on real data. An important feature was the phased implementation of the functionality - departments started working in the system one by one, which allowed the company to gradually adapt to new processes without stress.<\/p>\n\n\n\n Ordering and delivery: <\/strong>A full cycle from receiving an order from the website through automatic transfer to production to a mobile application for drivers. The system automatically closes all production stages with one click and calculates the cost and margin of each order.<\/p>\n\n\n\n Warehouse accounting and production: <\/strong>An automated WMS with the construction of routes for the movement of goods, a custom inventory taking into account the specifics of food production, and a unique ability to recalculate the cost price retroactively for any period.<\/p>\n\n\n\n Management accounting:<\/strong> <\/strong>single environment <\/strong>with a full cycle of financial management, integration with PrivatBank and an automated payroll system.<\/p>\n\n\n\n Analytics and reporting: <\/strong>ABC-XYZ analysis, margin reports, P&L with Google integration, and management reporting for prompt decision-making.<\/p>\n\n\n\n AI sales assistant Marichka <\/strong>advises customers on menus, prices, and catering conditions, responding in 10-30 seconds 24\/7, and places orders independently - without the involvement of a manager. The bot is trained on the company's real data: assortment, prices, and service conditions, and thanks to integration with the operating system, it always has up-to-date information. This made it possible to significantly reduce the workload of the sales department, shorten the time for processing incoming requests, and avoid losing leads during off-hours.<\/p>\n\n\n\n Many other solutions were also implemented: integrations with Viber, Facebook, Instagram, Telegram, a box builder, a custom web interface to simplify staff work, and dozens of specialized reports. Work on the project is ongoing as the system is constantly evolving to meet business needs.<\/p>\n\n\n\n To reduce the burden on users, a mechanism has been implemented that, when closing the final production order, automatically closes all previous stages, calculates the full cost and margin.<\/p>\n\n\n\n The improved Odoo analytics now provides a report that shows the cost price and sales price for each order and each product.<\/p>\n\n\n\n Particular attention was paid to the interface for production - it was made similar to the old system to make it easier for kitchen staff to adapt to the new system.<\/p>\n\n\n\n Irina Kushnir, CEO of BOX Catering<\/strong> Liudmyla Opanasenko, project manager on the customer's side<\/strong> <\/p>\n\n\n\n \"The main benefit we received as managers is very quick access to information and the ability to build analytics in different sections: by category, customer, order type, etc. This allowed us to move from intuitive decisions to data-driven management. The team also breathed a sigh of relief - they no longer need to work in dozens of spreadsheets or manually compile reports. Everyone likes working in this system: it is convenient, modern, and gives a sense of control over processes. And most importantly, we understand that we can adapt it to our needs even in a year or two, when the company grows.\"<\/em><\/p>\n<\/blockquote>\n\n\n\n Alexey Bardakov, CEO of ToDo<\/strong><\/p>\n\n\n\n \"The success of the implementation directly depends on how much the customer and the contractor are ready to work as a team. In the case of BOX Catering, we were on the same page from the very beginning: transparent communication, a common vision of goals, and trust allowed us to move quickly and make decisions without unnecessary delays. When the client is involved and open to change, the result is not long in coming.\"<\/em><\/p>\n<\/blockquote>\n\n\n\n<\/figure>\n\n\n\nBusiness challenges<\/h3>\n\n\n\n
Stages of implementation<\/h3>\n\n\n\n
Stage 1: Discovery (2 months)<\/h4>\n\n\n\n
\n
Stage 2: Setting up, customizing, and testing the system<\/h4>\n\n\n\n
Stage 3: Phased launch<\/h4>\n\n\n\n
<\/figure>\n\n\n\nRealized solutions<\/h3>\n\n\n\n
<\/figure>\n<\/figure>\n\n\n\nKey features of the solution<\/h3>\n\n\n\n
Unique production mechanism<\/h4>\n\n\n\n
Real-time analytics<\/h4>\n\n\n\n
Custom web interface<\/h4>\n\n\n\n
Implementation results<\/h3>\n\n\n\n
Quantitative indicators<\/h4>\n\n\n\n
\n
Qualitative advantages<\/h4>\n\n\n\n
\n
Feedback from project participants<\/h3>\n\n\n\n
\n
<\/figure>\n\n\n\n
\"No matter how great the product is, it's not enough to make a business successful. You have to be operationally efficient. Thanks to ERP and CRM, we can keep our finger on the pulse: respond quickly to changes, see where bottlenecks arise, and improve processes in a timely manner. With ToDo, you get the feeling that the company is in good hands: they don't just implement the system, they think like partners who understand the business context. We chose Odoo because of its flexibility, modularity, and large scaling horizons. This is fundamental for us - we don't want to be hostage to outdated solutions that hinder our development.\"<\/em>
<\/p>\n<\/blockquote>\n\n\n\n\n
<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\nTechnical aspects<\/h3>\n\n\n\n