Online chat for the website
Online chat is a tool that helps online stores not to lose customers at the moment of decision-making. An online consultant for a website creates a sense of closeness between the brand and the customer, increases the level of trust, simplifies the checkout process, and allows you to better understand the expectations of the audience.
Why does a business need an online chat?
Quick responses and efficient customer service
Odoo Live Chat helps the team to instantly communicate with website visitors, respond to queries, and support potential customers in real time. The intuitive interface and extensive functionality help:
- process requests quickly;
- increase the level of user satisfaction;
- improve team productivity.
Always in touch
No message will go unnoticed, as Odoo's notification system allows you to receive notifications and continue chatting in any module of the platform. All dialogs are automatically synchronized in a common database, so you can stay in touch even when switching between tasks.
A pop-up chat for a website is a universal tool that provides live contact with customers and creates high-quality communication at all stages of interaction.
One-click support
When a user addresses a complex issue, the operator can turn the chat into a support ticket directly from the communication window. All information is saved automatically, from the content of the conversation to the customer's contacts. This simplifies further work, avoiding the loss of important details.
A visitor becomes a customer
Online chat for a website turns ordinary visitors to a web resource into interested leads in a few minutes. During the interaction, the user receives an instant response and personalized advice, and the team is able to quickly record the request in CRM. This way, every communication is saved as a potential business opportunity, which increases the efficiency of working with the audience and helps not to lose a single client.
The impact of chat on sales and conversion
Quick access to product or order information significantly increases the likelihood of a purchase. The addition of online chat can increase conversion approximately on 12%because users who use it are more likely to complete the registration. Personalized advice from the manager during the dialog can increase the average order amount to 60%.
Growth of trust and loyalty
Live communication creates a sense of care and openness on the part of the brand. A chatbot for a website allows you to resolve issues in real time, which is why most users prefer it to calls or emails. The level of customer satisfaction in such cases reaches 80%, while for email this figure is about 61%, and for phone calls - only 44%.
Online chat functions,
who work for results
Users want to receive an instant response, clear answers, and convenient service without unnecessary transitions. An online website consultant is not just a technical solution, but a way to make communication with customers natural, unobtrusive, and effective. The Odoo chatbot by Todo.ltd has the following features:
- Automated responses. Chatbot helps to get rid of repetitive phrases. Instead, it uses pre-prepared templates for quick communication.
- Built-in query search. The user can get advice from the support team without having to leave the chat - everything is in one window.
- Multichannel communication. You can create separate channels for different topics or teams to efficiently distribute requests by area.
- Connecting external platforms. Chat is available on any website, even if it is not created in Odoo.
- Service quality control. Analyzing customer feedback helps to assess the level of satisfaction and efficiency of the entire team.
- Active user engagement. You can start a dialog with website visitors based on their behavior in real time.
Live chat for the website allows businesses to be there at the right time, hear the customer, and respond to their needs without delay. Todo.ltd's solution is a flexible set of tools that can be easily adapted to different work formats, company scale, and style of interaction with the audience.
Benefits and features of chat for a website by Odoo
Live chat on the website improves the interaction between businesses and customers. It opens up a new level of communication: intelligent features, flexible settings, and integration with CRM systems turn ordinary software into a useful tool for sales and support. The automated assistant has the following advantages:
Analytics of requests and
efficiency
The online chat widget for a website allows you to evaluate the work of managers by a number of metrics: the number of dialogues, the speed of response, and the level of successful interactions. Additionally, the function of monitoring activity by hours is available, which helps to identify periods with a high load and optimize the schedule of operators. Thanks to the analysis of user behavior, you can segment the audience by characteristics to improve marketing results.
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Fast connection and flexible design
The online chat widget can be easily integrated into the website and adapted to the design. It automatically responds to standard queries, collects key information from users, and, if necessary, transmits it to the operator. The main advantage is a reduction in the workload of the support service, as most routine tasks are performed by a digital assistant.
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Increase conversion and customer engagement
Thanks to quick feedback, personalized responses, and the ability to accompany the customer at every stage of the purchase, the program stimulates decision-making and increases brand trust. Interactive elements, such as buttons, forms, and scripts, help to keep the user's attention and direct them to order, register, or consult.
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Support for multilingualism and localization
The chat widget supports several languages, which allows you to work effectively with an international audience. Users see the interface and receive answers in their native language. This improves the interaction experience. Localized scenarios take into account the cultural characteristics, communication styles, and expectations of customers in different regions.
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Todo.ltd offers the best online chats for websites that adapt to the needs of businesses and their customers. They allow you to quickly respond to requests, create new points of contact with the audience, and build long-term relationships with users.
