CRM for an online store

All communications in a single window. With the Odoo ERP system, communicate with customers from Facebook and Instagram in one chat without switching. All requests are automatically saved in a single customer base. Managers can advise, send links, coordinate delivery, and create orders right from the chat.

Detailed analytics. Odoo CRM provides detailed reports to monitor orders, employee efficiency, and financial performance. With the help of analytics, you can track the sales funnel, average check, upsells, and monthly revenue.

Integrations: Nova Poshta, Ukrposhta, CMS, CRM. The CRM system allows you to quickly calculate delivery, create a bill of lading, and check the status of a parcel right in the order card. Express waybills, labeling, and lists for the courier are generated in a few clicks. The system supports multiple senders with the ability to hide their data from managers.

Warehouse and balance accounting in real time. Automation of the warehouse of an online store allows you to control the receipt of goods, movement between warehouses, and auto-writing of orders. You can import data from Excel and track employee actions for each supplier. Balances are synchronized with marketplaces, which helps to avoid orders for missing goods.

Automation of communications. Odoo CRM automatically sends SMS and emails whenever the status of an order or delivery changes. Thanks to integration with auto-dialers and IP telephony, managers instantly contact customers after a request. The system takes into account time zones, redials those who did not respond, and calls back to refusers.

Task assignment and team management. Odoo CRM helps managers to work effectively with their customer base and plan subsequent contacts. Tasks are easily created for yourself and your colleagues, and the system reminds you of them via email and in the interface. The manager sees all planned and completed actions in the report.

Customer management. Odoo ERP automatically creates a customer card when a new order is placed or when a customer visits the website. It is convenient to view purchase history, call, send SMS, and leave comments. Customers can be segmented for mailings, and all communications are combined in one window. 

Flood filters, access control. With Odoo CRM, you can customize user roles, restrict access to data, and hide fields in the customer card. IP blocking is available, as well as the prohibition of database uploads and the avoidance of information leakage. Reliable data control and security are the key advantages of the CRM. An online store receives not only a user-friendly interface but also powerful tools to protect its business.

WebRTC telephony and call history with customers. The CRM for an online store integrates with IP telephony from any provider and supports WebRTC telephony right in the interface. Operators can handle calls in one click and view full statistics. Supervisors have access to the call center interface to control the quality of work.

Integration of Odoo CRM into an online store helps to track all operations in real time. Thanks to this technology, the business gets a complete picture of its activities.