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AI chatbots for sales and service automation
He works around the clock, doesn't take vacations or get sick, doesn't drink coffee, and doesn't need team building or a psychologist.
Handles customer requests from the website and messengers,
integrates with your ERP/CRM systems
Marketer
Sales
Analyst
Support.
Why you need an AI chatbot
Loss of orders during off-hours
Clients write in the evening, on weekends and holidays, but no one answers. They don't wait until Monday - they go to competitors. According to research, 67% customers expect a response in messengers within 10 minutes.
Long response time reduces conversion
Each minute of waiting reduces the likelihood of a purchase by 10%. If a manager takes an hour to respond, you lose 60% of potential customers. An AI assistant always responds in 15-20 seconds.
Managers are overwhelmed by routine
Your employees spend 70% of time answering common questions: "What's the price?", "When is the delivery?", "What are the discounts?". Instead, they could be closing complex deals and working with VIP customers.
Human factor - mistakes and inconsistencies
Different managers answer the same questions in different ways. Some forget about stocks, others mention old prices. An AI assistant always provides up-to-date information from your systems.
It is expensive to scale support
To process more applications, you need to hire more people. This means higher expenses on salaries, training, and workplaces. An AI assistant processes an unlimited number of dialogs simultaneously.
Loss of data and analytics
Conversations in messengers get lost, and it's hard to track customer history. The AI assistant automatically saves all dialogues in CRM, creates leads, tracks conversions, and provides analytics.
How does it work?
Step 1: The client applies
A customer writes to Telegram, Viber, WhatsApp, Facebook Messenger, Instagram Direct, or a chat on your website. One AI assistant processes all channels simultaneously.
Step 1: The client applies
A customer writes to Telegram, Viber, WhatsApp, Facebook Messenger, Instagram Direct, or a chat on your website. One AI assistant processes all channels simultaneously.
Step 2: AI analyzes the request
Artificial intelligence understands what exactly the customer needs (even if the question is not clearly formulated), checks their purchase history in CRM, and prepares a personalized response.
Step 3: AI provides information and places orders
AI shows current products/services, discounted prices, checks stock availability, calculates delivery costs, and helps to place an order right in the messenger.
Step 4: Captures everything in your system
Automatically creates a lead or order in Odoo/your CRM system/Google Sheets, saves the full history of the dialog, sets tasks for managers to process (if necessary).
Additionally
- If the customer refuses, a new offer is sent in a day
- If the request is complex, pass it to the manager
- If the product is not available → offers an alternative
Do you want to automate your business?
Sign up for a free consultation!
AI chat bot functionality
E-commerce, Catering, Delivery
- Consultation and presentation of products: answers questions about characteristics, composition, dimensions, shows photos and videos of products, compares products with each other, explains advantages and differences.
- Personalized recommendations: analyzes the customer's purchase history from the CRM, offers products based on preferences, takes into account seasonality and current needs, and notifies about promotions for the product of interest.
- Check availability and prices: checks warehouse balances in real time, shows current prices with discounts, calculates the cost of delivery to the address, and informs about the order fulfillment time.
- Order placement: collects all the necessary data from the customer, confirms the details and total amount, creates an order in the accounting system, sends a confirmation and order number.
- Information about promotions and discounts: tells about current promotional offers, applies promo codes and discounts automatically, offers products that participate in promotions, reminds about loyalty programs.
- Lead generation in CRM: automatically creates a customer contact, records the source of the request, stores the entire communication history, and sets tasks for managers to process.
Expand the list
Transportation, Logistics, Booking
- Schedule and fare information: shows the current schedule of flights/services, explains the difference between fares, informs about transportation conditions, and answers questions about routes.
- Search for available options: searches for flights/slots by date and route, shows available seats in real time, offers alternatives in case of unavailability, compares options by price and convenience.
- Real-time status checking: integration with GPS tracking systems, notifies of delays and changes, monitors the status of service execution, and sends automatic notifications.
- Booking and payment: reserves places/time of the service, integrates with payment systems, sends tickets and confirmations, stores booking data in CRM.
- SMS and Email notifications: booking confirmation, reminders before the service date, change notifications, e-tickets and documents.
Expand the list
Services, B2B, Consulting
- Initial qualification of leads: collects information about the client's needs, asks clarifying questions, assesses the complexity of the task, and prioritizes the request.
- Information about the service: describes in detail what is included in the service, explains the process of providing the service, provides examples of completed projects, and answers common questions.
- Making an appointment: checks for free slots in the calendar, books a convenient appointment time, sends confirmations and reminders, synchronizes with Google Calendar/Outlook.
- Gathering requirements and terms of reference: collects information about the project in a structured way, asks the right questions according to a checklist, forms a preliminary TOR for a specialist, and saves all the details in CRM.
- Lead creation and transfer to the manager: creates a high-quality lead with full information, assesses the lead's "temperature," assigns a task to the appropriate specialist, and transfers the context for quick processing.
- Knowledge Base and FAQ: answers questions from the corporate knowledge base, provides links to documentation, shows case studies and work examples, and explains complex terms in simple language.
Expand the list
Additional features for all industries
- Multilingualism: Ukrainian (including dialect recognition), Russian, English, Polish, automatic detection of the client's language.
- Working with documents: accepts photos of checks, invoices, contracts, recognizes text and extracts data, uploads files to accounting systems.
- Analytics and reporting: dashboard with metrics (number of dialogs, conversion, average check), analysis of popular customer questions, identification of problematic issues in the service, data export for marketing.
Channels of communication with the client
Telegram
The most popular messenger in Ukraine. Quick integration via Bot API. Support for inline buttons, media files, and payment via Telegram Pay.
Viber
The second most popular in Ukraine. Support for Viber Bot Platform. Ability to send Rich Media messages with buttons and carousels.
WhatsApp Business
Popular for B2B communication and international clients. Official WhatsApp Business API. Support for template messages and statuses.
Facebook Messenger
Convenient for those who are already interacting with your page. Integration via Meta Graph API. Ability to use Quick Replies and Generic Templates.
Instagram Direct
For young audiences and visually-oriented businesses. Support for Story Mentions and Quick Replies. Integration with Instagram Shopping.
TikTok Direct
For businesses working with the Gen Z audience. Integration is carried out through the TikTok Business API.
Chat on the site (Web Widget)
It can be embedded on any website with a single script. Adaptive design for your brand. Works without customer registration.
Email Services
Automatic processing of email requests. Recognize and prioritize email subject lines. Generate structured responses.
What integrations are available in our AI chatbot?
CRM and ERP systems
Our main specialization is Odoo ERP system. We have 20+ years of implementation experience, access to all modules (sales, warehouse, production, finance), and real-time bilateral data exchange.
Other ERP / ACS systems. If you have your own accounting system, we can integrate it as well, work via REST API, SOAP, or direct database queries (if necessary), and develop custom connectors.
Payment systems
LiqPay: generation of payment links right in the chat, automatic checking of payment status, refunds, and partial payments.
Monobank API: verification of payments by details, creation of invoices for payment, synchronization with bank statements. Stripe / PayPal: for international payments, support for different currencies, recurring payments for subscriptions.
Warehouse accounting and logistics
New Mail API: automatic calculation of shipping costs, creation of bill of lading directly from the chat, real-time tracking of shipments.
Ukrposhta / Meest / Justin: integration with all popular carriers, comparison of tariffs and terms, automatic notification of delivery status.
WMS systems: checking warehouse balances in real time, reserving goods for orders, synchronization of posting and writing off.
GPS and tracking
GPS systems: integration with your transport monitoring system, displaying location on the map, calculating arrival time, notifying about delays.
Analytics and data
Google Analytics: chatbot conversion tracking, UTM tags for advertising campaigns, integration with goals and events.
Power BI / Tableau: export of data for BI analytics, dashboards with chatbot indicators, demand forecasting.
Other integrations
Google Calendar / Microsoft Outlook: synchronization of bookings and appointments, automatic reminders, checking the availability of specialists.
Slack / Microsoft Teams: notifying the team of important requests, rapid escalation of complex cases, and internal communication.
n8n/Make (Integromat): creating complex automations without code, linking different services to each other, triggers, and conditional logic.
Do you want to automate your business?
Sign up for a free consultation!
Technology stack
AI engine and language models
OpenAI GPT-5 / GPT-4, Anthropic Claude, Google Gemini. The choice of model depends on your case.
Working with RAG data and knowledge
AI searches for answers in your knowledge base, accurate answers based on your documents, minimizing model hallucinations. Vector Databases (Pinecone / Qdrant): storage of text embeddings, semantic search on documents, quick search for similar queries. LangChain / LlamaIndex: frameworks for working with LLM, query processing chains, memory and context of conversations, integrations with tools.
Frontend and admin panel
React.js / Vue.js - modern UI frameworks, responsive design, Single Page Application. WebSocket: real-time updates in the admin panel, instant data synchronization, notifications about new requests.
Backend and infrastructure
FastAPI (Python) fast and modern web framework, asynchronous request processing, automatic API documentation, data typing and validation PostgreSQL: a reliable relational database, full support for ACID transactions, scalability and fault tolerance, backup. Docker: application containerization, easy scaling, component isolation, fast deployment of updates. Nginx: reverse proxy for security, load balancing at high load, SSL/TLS certificates (HTTPS), DDoS protection.
The process of work
Our process starts with an in-depth analysis of your business and architecture design, goes through development, testing, team training, and ends with a phased launch and further support.
Stage 1: Analysis and planning (1 week)
Meeting with your team (online or offline), collecting requirements (what processes to automate, what channels are needed), analyzing current systems and data, determining project success KPIs, drafting a technical task, agreeing on terms and budget.
What we need from you: 2-3 meetings of 1-1.5 hours each, access to process documentation (if available), contact persons from each department.
Result: technical task, solution architecture, project plan with stages, signed contract.
Stage cost: included in the project cost (0€).
Stage 2: MVP development (2-4 weeks)
Setting up a basic AI assistant, integration with 1-2 communication channels, connection to your CRM/ERP, creation of a basic knowledge base (FAQ), development of a system promo and dialog scripts, and a basic admin panel.
What we need from you: access to systems (API keys, logins), FAQs and frequently asked questions (50-100 pieces), tone of voice and branding materials, test accounts in messengers.
Result: a working MVP on the test server, access for internal testing, basic documentation.
Stage 3: Testing and refinement (1-2 weeks)
We conduct internal QA testing, fix bugs, optimize prompts for better answers, train on real dialogs, set up metrics and logging.
What you need to do: allocate 1-2 employees for testing, conduct test dialogues (30-50 pieces), provide feedback within 2 business days, prepare real data for tests.
Result: a tested and debugged AI assistant, documentation of fixed problems, and a checklist for production launch.
Stage 4: Team training (1 day)
What we do: online or offline training for your team, work with the admin panel, how to update the knowledge base, how to analyze dialogs and metrics, how to escalate complex cases, answers to questions.
What is required of you: the presence of responsible employees, preparation of questions in advance.
Result: a trained team, a video recording of the training, and instructions for newcomers.
Duration: 2-4 hours (depending on the package).
Stage 5: Production launch (3-5 days)
What we do: deployment on a production server, setting up monitoring and alerts, connecting real communication channels, data migration (if necessary), final testing, soft launch (10% of traffic).
What we need from you: production access, agreeing on the launch time, monitoring the first calls together with us.
Result: The AI assistant works in combat mode, real-time monitoring, and is ready to scale.
Stage 6: Support and optimization (first 30 days free of charge)
What we do: monitor the system, optimize prompts based on real dialogs, fix defects (free of charge), add new questions to the knowledge base, analyze metrics and give recommendations, and provide weekly reports with metrics.
What is required of you: collecting feedback from the team, monitoring complex cases, and making scaling decisions.
Result: a stable system, a report with metrics for the first month, and recommendations for optimization.
After 30 days: we switch to paid support or you manage the system yourself (with consultations on request).
Do you want to automate your business?
Sign up for a free consultation!
START
Quick start with the basic
functionality.
from € 3000
Excluding VAT
Suitable for. for small businessesthat wants to test AI
Package contents:
Limitations:
Realization period: 1-2 months.
STANDARD
A complete solution with extended
functionality.
from € 5000
Excluding VAT
Suitable for. for medium-sized businesses with a stable flow of requests
Package contents:
Realization period: 2-4 months.
PREMIUM
Maximum automation with all
opportunities.
from € 7000
Excluding VAT
Suitable for. for big business with a high load
Package contents:
Realization period: 4-7 months.
Frequently asked questions
Will an AI assistant replace all my managers?
No, AI does not replace humans completely. It takes care of routine calls (60-70%) and passes complex cases to managers with full context. This allows your employees to focus on important clients and complex deals.
Result: Your managers become more effective, not unnecessary.
How long does the implementation take?
- MVP (basic solution): 1-2 months
- A standard solution: 2-4 months
- Comprehensive (premium): 4-7 months
The timeframe depends on the number of integrations, the complexity of the business logic, and the speed of access provisioning on your part.
What data do you need to start?
It's a must:
- Access to CRM/ERP (API keys)
- FAQ with common customer questions (50-200 pieces)
- Information about products/services, prices
- Tone of Voice (how to communicate with customers)
Optional:
- Processes and regulations
- Dialogue history (for training)
- Corporate documentation
Is it safe for customer data?
Yes, we comply with security standards:
- Regular backups
- Customer data is stored only in your CRM
- LLM does not have direct access to the database
- We use API privacy settings (zero data retention)
- SSL/TLS encryption of all connections
- GDPR compliance
But: Customer messages are processed via APIs of language models (OpenAI, Anthropic). We use business versions with privacy guarantees, but 100% cannot be guaranteed.
What if the bot doesn't know the answer?
The AI assistant works like this:
- Looks for an answer in the knowledge base
- If he can't find it,0 he says honestly, "I don't know, I'll get a specialist to help me."
- Transmits dialog to manager with full context
- The manager responds, and we add this information to the knowledge base
Over time, the knowledge base grows and the % of unknowns decreases.
Can I transfer the conversation to the operator?
Yes, there are several ways:
- Automatically: At certain triggers (complaint, return, complex request)
- At the request of the client: "I want to communicate with a person"
- According to AI: When he realizes he can't cope
The manager receives the full history of the dialog and can connect instantly.
Does it work with the Ukrainian language?
Yes, all modern models (GPT-5, Claude, Gemini) work perfectly with Ukrainian. We additionally:
- We train prompts for Ukrainian specifics
- We take into account surzhik and mixed languages
- We support Ukrainian payment systems and carriers
- We understand Ukrainian business realities
Is it possible to transfer a conversation8. Can I connect my own communication channels?
Yes, we connect any channels that have an API:
- Messengers: Telegram, Viber, WhatsApp, FB, Instagram, TikTok
- Your website (widget)
- SMS (for notifications)
- Mobile application (if available)
If it is technically possible, we will connect it.
How much does the service cost per month?
Depends on the load:
- Small business (up to 100 dialogs/day): €20-50/month
- Medium-sized business (100-500 dialogs/day): €50-120/month
- Big business (500+ dialogs/day): €120-500/month
The price includes: API access, hosting, and monitoring. For more details, see the section "Cost of service".
Is it possible to start small and expand?
Yes, this is the best approach:
- We start with MVP (2 channels, basic functionality)
- We test for 1-2 months on real customers
- Analyze metrics and ROI
- Adding new channels and features in stages
Each new stage can be paid for separately.
How quickly will the investment pay off?
Average ROI:
- Savings on salaries: 1 manager = €1,000-1,500/month
- AI assistant: €100-350/month of service
- Savings: €900-1,200/month
The cost of implementation is €7,000-12,000:
- Payback in 6-12 months for small businesses
- Payback in 3-6 months for medium/large businesses
Plus: Additional sales due to 24/7 operation (hard to calculate, but real).
What if OpenAI / Anthropic raise prices or stop working?
We work with several LLM providers:
- OpenAI GPT
- Anthropic Claude
- Google Gemini
- Ability to connect open-source models
If one provider has problems, we quickly migrate to another. The architecture provides for this.
Do I need my own server?
It depends on the volume:
- Up to 100 dialogs/day: Shared hosting (€30-40/month) is enough
- 100-500 dialogs/day: VPS (€50-80/month) - we recommend
- 500+ dialogs/day: Dedicated server (€150-250/month) - required
We can provide hosting or help with setting up yours.
Can I integrate with my old accounting system?
Yes, if it has an API. We worked with:
- Odoo, Bitrix24 (most often)
- SAP, Oracle, 1C
- Custom development
- Legacy systems via REST/SOAP API
- Direct DB access (last resort)
If there is no API, we will develop an intermediate connector.
What happens after the warranty expires?
After 30 days of warranty, you can:
- Option 1: Manage the system yourself (we will teach you)
- Option 2: Connect paid support (from €300/month)
- Option 3: Apply for ad-hoc consultations (€80/hour)
The choice is yours. The system remains your property.
Let's schedule a short online meeting
Our experts will listen to you carefully, show you relevant cases and suggest the best format
implementation of AI solutions for your company.
